Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
Your Role
As a Trainee Service Technician / Driver, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.
Main Responsibilities
- Deliver clean, ready‑to‑use products to and around customer sites
- Collect products after use and return them to the service location for decontamination
- Disinfect, function check, repair, and electrical safety test products
- Complete records of testing, delivery, and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment
Hours of work: 37.5 per week, Monday to Friday, 2pm – 10pm. For the first few weeks while training, it will be Monday – Friday, 9am – 5pm. You will also be required to participate in an on‑call rota (once trained) to support the team and the customer. This is subject to an on‑call payment and additional payment for hours worked.
Experience Needed
To join us as a Trainee Service Technician / Driver, ideally, you will need to have or be willing to develop the following:
- Mechanical or electrical background desirable, but not essential, as full training will be provided
- Experience working within a healthcare setting is desirable
- Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements
- A proactive, ‘can‑do’ attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- Will need to be DBS checked due to the nature of the role
Please note, this role will involve manual handling – loading, lifting, and carrying Medstrom products into the van.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero‑tolerance policy to any harassment, of any kind, towards our colleagues.
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