Apprentice Engineering Service Technician

Introduction

To provide service support to our Service Agents, Distribution, end users and internal departments, especially Customer Services and Sales force. This support will involve telephone help, repair of machines, preparation of reports and warranty processing.

About the Employer

Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high‑quality power tools and solutions for the highest demands in construction, industry, horticulture and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.

What You’ll Do

• Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force and all external sources.
• Repair all tools, electric cordless and petrol in a timely and accurate manner, diagnosing tool problems with minimal assistance.
• Meet company KPI targets for repairs.
• Provide written Technical Reports as and when required.
• Understand Makita’s warranty policy and tool safety procedures.
• Advise customers of repair, provide quotes, and maintain contact to prevent backlogs and ensure good customer care.
• Be trained in all aspects of Test Equipment.
• Assist in performing other assignments as required by the nature of the job and by Management.
• Be available to work a reasonable amount of overtime as required by the nature of business, with reasonable notice.
• Adhere to Health and Safety rules and responsibilities.
• Observe all safety precautions and fire procedures.
• Maintain a clean, safe, and orderly work area.

Training Outcome

Possible full‑time permanent role at the end of the apprenticeship programme.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Non‑judgemental
• Initiative

Qualifications

Essential – GCSE Maths and English – grades 4‑9.

Course Information

• Engineering and manufacturing support technician (Level 3)
• Level: 3
• Route: Engineering and manufacturing
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday – Friday, 8:00am – 4:30pm
• Expected Duration: 4 Years
• Number of Positions Available: 2
• Training Provider: HRUC (Harrow, Richmond and Uxbridge Colleges)

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