Audiology Receptionist/Admin Assistant
Closing date: 23 July 2026
Fixed 12 month term contract from the date of employment.
Are you a friendly and customer‑focused individual looking to make a difference in the NHS? We are seeking an enthusiastic Receptionist/Administrator to join our busy Audiology team, providing an efficient and welcoming service to patients across Worcestershire.
As the first point of contact for many of our patients, you will play a vital role in ensuring a positive patient experience. You will be responsible for greeting patients, managing appointments, handling telephone enquiries, maintaining accurate records and supporting the smooth day‑to‑day running of the Audiology service.
This is an excellent opportunity to join a supportive and friendly team that is committed to delivering high‑quality care. You will work closely with Audiologists, administrative colleagues and other healthcare professionals, helping patients access the services they need while contributing to the efficient delivery of care.
We are looking for someone with excellent communication and organisational skills, a professional and compassionate approach, and the ability to work effectively in a busy environment. Previous reception or administrative experience is desirable, but most importantly we are looking for someone who enjoys helping people and takes pride in delivering excellent customer service.
If you are reliable, motivated and would like to be part of a team that makes a real difference to patients everyday, we would love to hear from you.
Main duties of the job
Join our friendly Audiology team and play a key role in supporting patients across Worcestershire. As an Audiology Receptionist, you will be the first point of contact for patients attending our hearing and balance services, helping to ensure they receive a professional, efficient and welcoming experience.
This varied role involves welcoming patients to the department, managing appointments, handling telephone and email enquiries, maintaining patient records and supporting the day‑to‑day administration of Audiology clinics. You will work closely with Audiologists, administrative colleagues and ENT teams to ensure clinics run smoothly and patients are seen at the right time and in the right place.
The post also provides essential administrative support for ENT services, including coordinating referrals, managing clinic information and helping to facilitate patient pathways between Audiology and ENT. Your work will contribute directly to reducing waiting times, improving access to services and supporting the delivery of high‑quality patient care.
We are looking for someone who is organised, approachable and able to remain calm in a busy environment. If you enjoy working with people, have excellent communication skills and want to make a positive difference to patients every day, we would love to hear from you.
In return, you will join a supportive team that values kindness, teamwork and continuous improvement, with opportunities to develop your skills within a busy NHS service.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
- Being open and honest
- Ensuring people feel cared for
- Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job responsibilities
- Act as the first point of contact for patients attending Audiology and ENT services, providing a professional, welcoming and efficient reception service.
- Receive and book in patients using Trust patient administration systems, ensuring patient demographic information is accurate and up to date.
- Manage Audiology and ENT appointment bookings, amendments, cancellations and waiting lists, ensuring clinics are utilised effectively.
- Answer telephone and email enquiries from patients, carers, GP practices and other healthcare professionals, providing information and resolving queries where appropriate.
- Support Audiology and ENT clinical teams by preparing clinic documentation, patient records and clinic lists.
- Assist with the administration of urgent and emergency Audiology and ENT pathways, ensuring timely access to care.
- Liaise with Audiologists, ENT clinicians, administrative staff and external organisations to support smooth patient pathways.
- Arrange interpreter services and other patient communication support where required.
- Maintain accurate electronic and paper patient records in accordance with Trust policies and data protection requirements.
- Process patient correspondence and clinical documentation, including scanning, filing and distributing information as required.
- Handle patient payments and maintain accurate financial records in line with Trust procedures.
- Respond appropriately to patient concerns, escalating issues to senior staff when necessary.
- Support the management of departmental diaries and waiting lists to help maximise capacity and reduce patient waiting times.
- Assist patients who require transport arrangements and provide support to patients attending clinics where required.
- Support the day‑to‑day running of Audiology reception areas, ensuring a safe, organised and patient‑friendly environment.
- Work collaboratively with colleagues across Audiology, ENT and other hospital departments to deliver a high‑quality patient experience.
- Participate in service improvement initiatives, audits, staff training and departmental projects as required.
- Adhere to Trust policies, procedures and standard operating procedures, ensuring patient confidentiality is maintained at all times.
Person Specification
Experience
- MS Office/Teams
- NHS administration system e.g PAS, CLIP
- Audiology software e.g. Auditbase
Qualifications
- Good standard of education to GCSE or equivalent, to include English Grade C or above.
- Previous NHS administrative or receptionist experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
Full‑time, Flexible working, Compressed hours
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