As the nation’s flag carrier, we takegreat pridein connecting Britain with the world and the world with Britain.
It’ssomethingwe’vebeen doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one.It’sthe spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We knowgreat thingscan happen whenyou’reinspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:GroundTransport Service Agent
Are you passionate about providing excellent customer service? As a member of the GroundTransportTeam, you willbe responsible forsafelytransporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who arecustomer orientated,safetyfocused and committed to the highest standards to join our team.
We have a number of opportunities to join the GroundTransportServiceTeam as aGroundTransport Service Agent (GTS) – Ground Operations Agent Level.TheGroundTransport Service Agent role is vital to our Heathrow Operations Team.
If you are ready to take your career to new heights and become an essential part of British Airways’ ground operations, we want to hear from you!
*Please note to be eligible for this opportunity you must hold a current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with zero points and if successful you will be required to conduct a practical driving assessment and have availability to start the role on October or November 2026*
This vacancy may close earlier than the stated deadline if we receive a sufficient number of applications.
Appointment to this role is subject to the successful completion of a Drug & Alcohol test, in line with company policy, which will be required after the first stage of the recruitment process
Also, please note that this role is full time with a 37.5 working hours a week and a shift pattern, following a 7 days on / 3 days off and 7 days on / 4 days off, this role is not approved for an international assignment.
Whatyou’lldo:
- Safelytransportpassengers and colleagues using our fleet of vehicles
- Maintain the highest standards of customer service throughout each journey
- Ensure compliance with all safety regulations and company protocols
- Professionally represent British Airways in all interactions
- Manage time-sensitivetransportation schedules with precision and care
- Perform pre-trip vehicle inspections and report any maintenance issues
- Assistpassengers with luggage and provide supportive, friendly service
Whatyou’llbring to British Airways:
- Unrestricted right to live and work in the UK
- Ability toacquireandretainan airside ID
Your experience:
- Excellent interpersonal and communication skills
- Proven resilience to handle outdoor shift work in varying weather conditions
- Strong commitment to safety and customer satisfaction
- Ability to work flexible shifts, including early mornings, late evenings, and weekends
Please note to be eligible for this opportunity you MUST have the following:
- A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 1 years driving experience
- Manual and automatic driving licence
What we offer:
We believe that all the people who work with us should feel valued for the part they play.It’sone of the reasons our rewards go far beyond a competitive salary.
From the day you join us,you’llget access to brilliant stafftravel benefits including unlimited basic and premium standby tickets on British Airways flights.You’llalso receive up to 30 discounted Hotline’ airfares per year for yourself, friends, and family.
At British Airwaysyou’llhave the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and wedon’texpect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important tousand werecognisethat all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversityisa key driver of innovation andwe’recommitted to creating a culture where everyone feels that they can be themselves.We’relooking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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