Receptionist/Team Administrator
Closing Date: 24 July 2026
We are looking to recruit a Receptionist/Administrator to provide a comprehensive and professional administrative and reception service, supporting both clinical and non‑clinical staff in the delivery of high‑quality patient care. As the first point of contact for service users, carers, visitors and professionals, you will play a key role in ensuring a welcoming, efficient and responsive service.
Working within this role, you will be responsible for a wide range of reception and administrative duties, including managing telephone and face‑to‑face enquiries, coordinating appointments, maintaining electronic records and supporting the day‑to‑day running of the office. You will be required to communicate effectively with patients, colleagues and external agencies, ensuring information is handled sensitively and confidentially at all times.
The successful candidate will demonstrate a strong and professional work ethic, possess excellent communication, organisational and customer service skills, and be able to work effectively in a busy environment whilst managing multiple priorities. A high level of IT literacy is essential, together with experience of using Microsoft Office applications and electronic patient record systems.
Key Responsibilities
- Provide a professional and welcoming reception service to patients, visitors and staff.
- Answer telephone calls, manage enquiries and take messages as appropriate.
- Book appointments and update electronic patient records.
- Manage incoming and outgoing correspondence.
- Maintain accurate records and filing systems.
- Input and retrieve information using Trust systems.
- Support clinical and administrative teams with a range of administrative tasks.
- Prepare meeting documentation and undertake minute‑taking where required.
- Ensure confidentiality is maintained in line with Trust policies and GDPR requirements.
Experience
- Experience of working within a team.
- Experience in an administrative, reception or customer facing role.
Skills
- Good verbal and written communication skills.
Knowledge
- Knowledge of Information Governance.
Values
- Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
- Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
- Tell us about a time when you showed someone kindness or understanding.
Benefits
27‑33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support, alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer
Leeds and York Partnership NHS Foundation Trust
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