Employer: Wokingham Borough Council
Salary: £28,598 – £31,023 Per Annum, Plus Benefits (pay award pending)
Location: Shute End / Home Working
Contract: Permanent
Working Pattern: Full Time (37 hours per week, Monday – Friday 09:00 – 17:00)
DBS Check: Required
Closing Date: 02 August 2026
Reference: 713075
Job Overview
We are seeking a Service Delivery Officer for the Multi Agency Safeguarding Hub (MASH). The role is fast‑paced and involves processing referrals from across the community, managing statutory deadlines, and providing support to child protection meetings. The position is hybrid, with office coverage required Monday to Friday on a rotational basis; at least two or three days per week are expected to be in the office.
Responsibilities
- Ensure timely processing and passing of referrals to MASH while meeting statutory deadlines.
- Handle referrals received via email or phone from professionals and the public.
- Provide support for child protection meetings, including arranging meetings and preparing concise minutes within required timescales.
- Communicate with families and professionals regarding case outcomes and general office administrative duties.
- Maintain high levels of confidentiality and make decisions in accordance with policy.
- Contribute to process improvement and change initiatives within the team.
Qualifications and Skills
- Excellent time‑management, flexibility, and adaptability skills.
- Strong attention to detail and communication abilities.
- Organisational and prioritisation skills.
- Experience working to strict deadlines and under pressure.
- Capacity to handle highly confidential information.
- Full training and support will be provided.
Benefits
- Generous Annual Leave – 27 days per annum (rising to 32 days with 5 years of continuous local government service) plus bank holidays.
- Local Government Pension Scheme.
- GP Helpline – available 7 days a week.
- Employee Assistance Programme – 24/7 Your Care helpline.
- Free eye tests and flu vaccinations.
- Free onsite gym at Shute End offices.
- Local and lifestyle discounts.
- Women’s Health Programme – Move through Menopause Course.
- Learning and development opportunities.
- Employee networks.
- Additional benefits as outlined by the council.
Wokingham is an equal opportunities employer.
For an informal discussion or any questions about this role please contact Julie Dallas – Julie.Dallas@wokingham.gov.uk or Emma Brannelly – emma.brannelly@wokingham.gov.uk.
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