Night Customer Services Administrator – 4on / 4off

Night Customer Service Administrator based at our Felixstowe depot, working on a 4-on/4-off shift pattern to help us develop our ambitious plans.

Key Responsibilities

• Managing customers’ daily volumes.
• Dealing internally with Maritime staff to manage any issues or problems.
• Dealing externally with customers, ensuring a high standard of service is maintained at all times.

Qualifications

• Happy to work a 4-on/4-off shift pattern.
• Understanding of the transport industry preferred but not essential.
• Excellent communication skills and experience of dealing directly with customers.
• Working knowledge of IT systems and Microsoft Excel essential.

Benefits

• Competitive salary with annual review (discretionary).
• Annual bonus (discretionary).
• Enhanced holiday entitlement with service to 20 days.
• Life assurance cover x3 from day 1 up to age 66.
• Group personal pension.
• Employee assistance programme.
• Big discounts on MSC cruises for you, family and friends.
• Maritime Weekly Lottery – one employee will win £1,000 net every week.

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