Admin Officer – Belfast City Centre

Admin Officer

Duration: 3-6 months initiallyHours: 37 per weekSalary: £26,449 per annumLocation: Belfast

VANRATH are recruiting for an Admin Officer to support our long-term Public Sector client.

This role sits within the Health & Wellbeing team and acts as a key point of contact for service users, ensuring the delivery of a professional, compassionate and efficient administrative support service.

About you

• Minimum of 5 GCSEs (including English and Maths) and at least 2 years’ relevant administrative experience
• Experience dealing professionally with vulnerable individuals in person and by telephone
• Strong customer service and communication skills
• Experience maintaining electronic and paper-based filing systems
• Proficient in Microsoft Word, Excel and Outlook
• Experience updating databases and generating reports
• Ability to draft professional correspondence to a high standard
• Excellent organisational skills and attention to detail
• Understanding of confidentiality and data protection requirementsExperience working with sensitive information and vulnerable service users (desirable)

What you’ll do

• Act as the first point of contact for clients both by telephone and in person
• Respond to enquiries and provide information on available services and support
• Process registrations, applications and supporting documentation
• Draft correspondence to clients and third parties
• Maintain accurate electronic and paper-based records
• Update databases and ensure information is accurate and up to date
• Provide reception cover and welcome visitors to the office
• Record and process client information in line with organisational procedures
• Support managers and the wider team with administrative tasks
• Ensure compliance with confidentiality, GDPR and records management requirements
• Contribute to continuous service improvement and maintain high standards of customer care

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