Outpatient Reception Clerk
The closing date is 16 July 2026.
An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Outpatient Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well‑motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across all locations. Your main base will be Freeman and Benfield.
- Interview Date: Monday 27 July 2026
- 37 Hours 30 Minutes/Week (08.30 to 17.00 with 1 hour lunch Monday to Friday)
- Application: You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
They will be required to work using their own initiative and seek advice where appropriate.
They will need to possess good communication skills to ensure that high standards of patient care are maintained, with patient queries being addressed in a prompt, effective and polite manner.
The role requires standard keyboard skills and involves the use of VDU/IT equipment for long periods on a daily basis. Previous reception/clerical experience would be desirable but not essential.
Job responsibilities
- Support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring a high quality of customer care and service provision is delivered to all service users.
- Takes responsibility for the timely completion of all outpatient admin services.
- Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
- Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
- Make and receive telephone calls to respond to public enquiries.
- Ensure that all areas are kept clean and tidy at all times.
Person Specification
Qualifications & Education
- NVQ Level 2 in appropriate subject or equivalent qualification/experience.
Knowledge & Experience
- Understanding of confidentiality issues.
- IT skills in windows-based applications which will be assessed as part of the recruitment process.
- Previous reception/clerical experience.
- Previous customer care experience.
- Previous NHS experience.
- Awareness of Health and Safety within your environment.
Skills & Abilities
- Good literacy and numeracy skills which will be assessed as part of the recruitment process.
- Ability to communicate with members of the public, all staff and health care providers.
- Good organisational skills.
- Ability to work effectively as part of the multi-disciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Full-time, Part-time, Job share, Flexible working
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