About Strathclyde Partnership For Transport
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships, serving a population of more than 2.2 million people across 12 local authority areas in the West of Scotland. SPT’s role is to bring together local authorities and key regional and national partners to plan and deliver an integrated, sustainable transport system that supports inclusive economic growth, tackles inequality, and improves quality of life. At the heart of this is a clear ambition: to deliver a world‑class, low‑carbon transport system that meets the needs of people and communities now and in the future.
SPT sits at the centre of regional transport planning, combining strategic insight, robust analysis, and practical delivery. The organisation plans and supports transport across all modes, working closely with councils, Transport Scotland, the Scottish Government, operators, and communities to shape how transport services evolve over time. SPT also delivers and supports a wide range of transport activity across the region, including investment in bus services, infrastructure, subway, management of major transport programmes, and the delivery of passenger‑focused improvements that keep communities connected. SPT is now entering a period of significant transformation, with major programmes such as Bus Reform and Clyde Metro representing some of the most ambitious transport initiatives ever undertaken in the West of Scotland.
Together, these initiatives will reshape how public transport is planned, governed, and delivered, placing passengers, communities and long‑term sustainability at the heart of decision‑making. SPT is a collaborative, customer‑centric organisation with a strong public service ethos and a growing national profile. For professionals who want to work at scale, influence long‑term outcomes, and help deliver meaningful change, SPT offers a uniquely compelling environment.
About The Role
As a member of the Subway Operations team, you will support the management of any of SPT’s 15 Subway Stations, along with safety, security and congestion management. You will supervise internal and external resources, including contractors and other SPT staff. As a Service Delivery Officer (Stations) you will deliver the best possible service to our Subway customers by providing a safe, secure and clean environment.
Competitive remuneration package includes earnings of £37,023 gross inclusive of shift allowance, a great career‑average pension scheme, free Subway travel, and subsidised bus or rail travel to and from work.
About You
The successful candidate will have excellent communication, interpersonal, numeracy and literacy skills. You should have experience working in a customer‑facing or front‑line customer‑orientated role in a commercial or operational environment. You are a team player who is keen to contribute to the running of the Subway and motivated to advance your career. High levels of concentration and vigilance are essential in this safety‑critical environment. Education to National 5 level in English and Maths/Arithmetic (or equivalent) is required.
Key Responsibilities
- Manage station operations to ensure a safe, secure, and clean environment for passengers.
- Coordinate and oversee contractors and staff working at the stations.
- Implement safety, security and congestion management strategies.
- Deliver high‑quality service and maintain stakeholder relationships.
Benefits
- 33 days annual and public holiday entitlement (pro rata to shift pattern)
- Membership in the Local Government Pension Scheme
- Group life assurance cover
- Advanced learning and development opportunities to support career progression
- Employee travel pass scheme – a Subway Smartcard for free travel, plus a card for a household member
- Bus or rail season ticket scheme – subsidised up to £667 of the cost
- Cycle‑to‑work scheme, employee assistance programme, long‑service awards, and credit union membership
Please note: this position falls into the high risk category under the Alcohol and Drugs policy and is subject to random and for‑cause testing procedures.
Full‑time hours average 39 hours a week, with up to five days working on an early/late shift pattern. You will be based at Govan and cover all Subway Stations.
Equal Opportunities Statement
SPT is an Equal Opportunities company welcoming applications from a diverse background. SPT encourages applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race. SPT operates blind recruitment to ensure fairness and remove unconscious bias from the recruitment process.
How to Apply
To apply, click the ‘Apply Now’ button to complete an online application form. Closing date for applications is 22 July 2026 at midnight. As part of the recruitment process you will be required to successfully pass aptitude tests and a medical examination, including alcohol and drugs testing.
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