Business Support Coordinator

About The Role

Pay Details: Grade 7 (SCP 20-25)

Hours of Work / Working Pattern: 37 hours per week, Monday – Friday

Main Place of Work: Barry Hospital

Description: We are seeking a highly organised and motivated Business Support Coordinator to oversee the day-to-day running of a busy integrated administrative function within VCRS.

You will:

• Coordinate and optimise administrative processes, ensuring consistency, efficiency and high standards
• Work closely with managers, clinical leads and partner organisations to ensure effective business support across the service
• Take responsibility for recruitment, supervision, training and development of administrative staff
• Support operational management through reporting, system improvements, and project work
• Ensure compliance with policies, procedures, safeguarding and health & safety requirements
• Lead and manage a team of administrative staff across both Local Authority and Health Board services

This role plays a critical part in ensuring the smooth operation of services, helping frontline teams deliver the best outcomes for service users.

About You

We are looking for a proactive, confident and skilled individual who can thrive in a demanding and constantly evolving environment.

Essential Requirements

• Experience of line management and staff supervision
• Working in a busy office environment with competing deadlines
• Supporting teams across multiple disciplines, including use of IT/case management systems
• Managing confidential information and working within complex organisational settings

Knowledge

• Understanding of Adult Social Services
• Knowledge of key legislation (e.g. Social Services and Wellbeing (Wales) Act, Mental Capacity Act, safeguarding procedures)
• Strong IT knowledge, including Microsoft Office packages
• Awareness of HR processes and managerial responsibilities

Skills & Attributes

• Excellent organisational, leadership and communication skills
• Ability to work autonomously and prioritise effectively under pressure
• Strong interpersonal skills with the ability to influence and support staff
• Ability to adapt to change and manage competing demands

Qualifications

• A-Level or equivalent Level 3 qualification (or relevant experience)
• Commitment to continuous professional development
• Good ICT skills

Other Requirements

• A proactive, solution-focused approach with a strong commitment to public service and equality
• Flexibility to travel across locations as required

DBS Check Required: Enhanced

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