Parking Support Officer

Overview

The Shared Parking Service of the London Borough of Bromley and the London Borough of Bexley are recruiting a Parking Support Officer for a 12‑month limited contract to join a busy team.

Responsibilities

• Assist with the back‑office processing of all civil traffic and parking Penalty Charge Notices (PCNs) for both Boroughs.
• Answer emails and phone enquiries from the public.
• Investigate and respond to challenges submitted against PCNs and ensure all cases are progressed in line with statutory regulations, best practice and local Council guidelines.
• Support traffic and parking related matters, financial reconciliation, parking permit administration, parking suspensions and other associated duties.
• Participate in team discussions and meetings, making decisions, following policies, and maintaining confidentiality in a politically charged environment.

Qualifications

• Excellent communication skills for internal and external liaison with the public.
• Confidence using ICT.
• Strong investigative skills.
• Ability to work independently and within a team structure, following policies and protocols.
• Strong‑willed, decisive, and able to work confidentially.

Benefits

• Competitive pay: £27,262 – £29,900 (Grade BR6).
• Working hours: 36 hours, Monday to Friday, with a hybrid pattern (up to 2 days in office, remainder remote).
• 12‑month contract (maximum).
• Local government pension scheme, flexible working practices and employee benefits scheme, including Cycle2Work, Salary Sacrifice car leasing, technology scheme, GymFlex and a range of local and national discounts.

Equal Opportunities

We are committed to achieving equal opportunities in employment and service delivery and welcome applications from people with disabilities, ex‑armed forces personnel, reservists, veterans, cadet instructors and military spouses/partners. We will consider reasonable adjustments to support disability employment.

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