Government & LEA Service Unit Officer

What you’ll do:

• Deliver lawful data disclosures to law enforcement and government agencies accurately, on time and in line with legislation and company policies.
• Ensure all requests are managed in line with agreed service levels and contribute to a consistent professional service delivery.
• Maintain complete and accurate audit trails of all disclosures using approved systems and processes.
• Provide subject matter expertise to external agencies on Sky products, services and relevant legal frameworks.
• Keep up to date with changes in legislation, products and services and assess their impact on disclosure practices.
• Support the effective running of the unit through administrative duties and, where required, represent the business through witness statement or court attendance.

What you’ll bring:

• Knowledge of Data Retention and Law Enforcement obligations for communications services providers, including IPA 2016, Data Protection Act and GDPR.
• Experience handling sensitive or personal data with high levels of integrity, confidentiality and professionalism.
• Experience in a role involving communication and interaction with customers, including senior personnel and law enforcement showing ability to communicate effectively (listening, written and verbally) at all levels.
• Ability to work under pressure managing competing priorities and meet tight deadlines, showing flexibility throughout.
• Proactive and self‑motivated with a desire for continuous improvement.
• Understanding or knowledge of Sky’s products and services.
• Understanding the UK legal system, particularly regarding disclosure of data.
• Experience in learning new procedures within a team and adapting to a changing environment.

Benefits and perks:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support.
• Aviva Digital GP and dental insurance.
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect.
• Share‑save and Tech schemes.
• A range of Sky VIP rewards and experiences.

Your office base:

Osterley, Sky Group HQ. Equipped with state‑of‑the‑art technology and workspaces.

We’re an equal‑opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

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