This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy.
We have an exciting opportunity for three post holders to support the transfer of the electronic patient records from ECR and RiO to EMIS, supporting physical health services in the Central & West Network. The post holders will be aligned to the Community administration hubs supporting working from sites including Clinics and Health Centres in Preston, Chorley & South Ribble localities. They will be required to work flexibly in response to the needs of the Digital and administrative service as directed by their administration line manager, to ensure continuity of a quality service provision.
Responsibilities
- Support the transfer of the electronic patient records from ECR and RiO to EMIS.
- Support physical health services in the Central & West Network.
- Align with Community administration hubs and work across sites including Clinics and Health Centres.
- Work flexibly in response to the needs of the Digital and administrative service as directed by your line manager.
- Contact patients by telephone; provide professional service to clinical teams.
- Work both as part of a team and on your own initiative.
Qualifications
- Good standard of education with qualifications in English, Maths and Word processing.
- Excellent computer skills to support teams transitioning to a new patient administration system.
- General administration experience to provide a professional service to the clinical teams.
- Administrative qualification at NVQ Level 2/RSA 2 or equivalent experience.
- GCSE English Language A-C.
Skills & Attributes
- Excellent telephone manner.
- Team player.
- Good organisational and communication skills.
- Excellent interpersonal and customer care skills.
- Experience of dealing with people.
- Proactive and motivated.
Diversity and Inclusion
- LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce.
- We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
- Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups.
Benefits
- Flexible working options, including term time, part time, compressed hours and flexi‑time.
- Wellbeing resources, tools and support to help you thrive both in and out of work.
- Commitment to diversity and inclusion.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services. If you’d like to discuss your application, please ask.
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