Apprentice IT Technician

Introduction

Cranswick is delighted to be able to offer this Level 3 Information Communication Support Technician. This is an excellent opportunity to work within a busy IT Support Team, providing IT support to both office staff and the factory.

About the Employer

Cranswick Country Foods Poultry is hiring at our state‑of‑the‑art, purpose‑built processing facility in Eye, Suffolk.

What You’ll Do

• Support the IT helpdesk to resolve and advise on user queries relating to desk user PCs and business applications including critical factory systems.
• Assist the IT team in the implementation and delivery of key projects and processes.
• Assist with software upgrades and rollouts.
• Resolve network cabling/switch issues alongside engineering.
• Plan and carry out maintenance of IT systems, applying updates as required whilst ensuring that downtime is minimised.
• Install/replace PCs, laptops and tablets as directed.
• Supporting other Eastern areas.

Training Outcome

On successful completion of the apprenticeship, we would expect for you to progress into an IT Support Technician role and continue your learning and development.

Skills Required

• Communication skills
• IT skills
• Number skills
• Analytical skills
• Logical
• Team working

Qualifications

• Essential – GCSE – English – 4
• Essential – GCSE – Maths – 4

Course Information

• Course: Information communications technician (level 3)
• Level: 3
• Route: Digital Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Shift pattern: Monday-Friday on a 3 week rotation: 06:00-15:00,08:00-17:00,09:00-18:00
• Expected Duration: 1 Year 4 Months
• Training Provider: TECHNICAL PROFESSIONALS LIMITED

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