1st Line IT Help Desk Analyst – Derby | Training & Bonus

Ascent People Ltd is seeking a 1st Line IT Help Desk Analyst to provide first level IT support for a global client. Based in Derby, the role offers a salary around £23,000 with training and progression opportunities.

You will handle incidents via telephone, email and a service desk system, logging requests and escalating to Level 2 when needed. The position requires good communication, organisation and a proactive approach.

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