Visitor Assistant

Organisation: The Scotch Whisky Experience

Location: 354 Castlehill, The Royal Mile, Edinburgh, EH1 2NE

Overview

Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Sales & Service

• Uphold outstanding levels of customer service.
• Proactively engage customers and provide recommendations or advice as and when required.
• Maximise income for the Scotch Whisky Experience.
• Maintain a good working knowledge of all products.
• Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
• Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
• Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
• Advise and serve customers in the shop and bar areas.
• Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
• Use of language skills if required for the tour and throughout the SWE.

Stock Management

• Replenish shop, tour and bar stock.
• Ensure visual merchandising guidelines are followed.
• Assist the retail & stock team with deliveries when required.

Teamwork

• Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.

Training and Development

• Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
• Train to conduct tasting tales and to join the tasting team.
• Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
• Commit to look for areas of further development with management.
• Host staff training and tasting sessions.

Other Duties

• Any other duties commensurate with your role.

Additional Benefits

• Medicash
• Flu jab
• Cycle to work schemes

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