Remote IT Service Desk Analyst – 1st Line Helpdesk Support

Salary: £30,000 – 60,000 per year

Requirements

• Experience in a busy telephone-based customer services environment
• 12 to 18 months of commercial experience in a 1st line IT service desk or helpdesk role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Experience with MS Office and Lotus Notes
• Demonstrable analytical and problem-solving skills
• ServiceNow experience is desirable
• Some datacentre or cloud deployment experience is desirable

Responsibilities

• Provide customer support for desktop and business applications across the group
• Log, manage, and own incidents and requests
• Communicate regularly with customers in writing and verbally
• Proactively monitor incidents and requests
• Contribute to the development and management of the knowledge base
• Liaise with suppliers, service groups, and customers to ensure agreed service levels are met

Technologies

• Cloud
• Support
• ServiceNow
• REST

More

This is a 6-month fixed-term full-time role, Monday to Friday, based in Warwickshire with remote working and one onsite day per week at our clients HQ. We offer a competitive salary plus benefits.

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