1st / 2nd Line Software Support / Service Desk

1st / 2nd Line Software Support / Service Desk

Location: East Midlands

Industry: IT

Salary & Benefits: £20,000 – £28,000 per annum, 25 days holiday, pension, cross training, health and flexi benefits.

Role & Responsibilities

• Provide 1st and 2nd line helpdesk support, prioritising calls on a busy helpdesk.
• Troubleshoot and resolve issues for enterprise level software such as Oracle, Dynamics, SAP, Navision, Visual Studio, SQL Server, and MS Windows.
• Attempt to resolve problems before escalating to the software development team.
• Work a standard 9‑5 schedule with no weekend duties.

Qualifications

• Experienced 1st/2nd line Helpdesk / Application Support / Software Support Analyst.
• Excellent communication skills.
• Experience with enterprise level software (Oracle, Dynamics, SAP, Navision) and with Visual Studio, SQL Server or MS Windows.
• ITIL qualification highly regarded.
• Ability to prioritise calls and work under pressure.

Company Overview

A global software house based in the Nottingham area, producing award‑winning software and leading the industry with a strong reputation and investment in new premises and global expansion.

EEO Statement

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

#J-18808-Ljbffr…