Location: Poole
Salary: A GBP 13,988 per annum
Vacancy Type: Permanent, Part Time (20 hours per week)
Are you passionate about supporting people to live independently and thrive in their homes?
We’re looking for a dedicated and proactive Housing and Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you’ll play a vital part in creating safe, well‑managed environments where customers, particularly young people and individuals with disabilities, can build independence and feel truly at home.
You’ll deliver high‑quality housing management and frontline support services across our supported living schemes. You’ll be at the heart of our services, ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential.
What You’ll Be Doing
- Deliver day‑to‑day housing and building management across supported living schemes
- Carry out vital health and safety and compliance checks, including fire safety
- Support customers to maintain tenancies, build independence, and achieve positive outcomes
- Manage rent accounts, including income collection, direct debits, and supporting benefit claims
- Respond to customer queries, feedback, and complaints with a focus on excellent service
- Complete assessments, sign‑ups, and tenancy processes for new and existing customers
- Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
- Build strong partnerships with external stakeholders, including health, social care, and community organisations
- Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
- Play a key role in maintaining occupancy levels and promoting available homes
- Participate in an out‑of‑hours on‑call rota
What We’re Looking For
We’re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.
Your Experience and Knowledge
- Experience working in housing, ideally with vulnerable adults or supported living services
- Understanding of housing processes, benefits, and tenancy management
- Strong IT, numeracy, and administrative skills
Your Skills and Attributes
- A motivated self‑starter who can manage their own workload effectively
- Excellent communication and interpersonal skills, able to adapt to different audiences
- Strong problem‑solving skills with a practical, solution‑focused mindset
- Passion for customer‑focused services and co‑production
- Ability to build effective relationships with colleagues, customers, and external partners
- Willingness to participate in an on‑call rota
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
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