Customer Assistant – Cafe – Reading

Job Overview

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

Work Pattern

• Sunday: 09:00 – 18:00
• Monday: 09:00 – 18:00
• Wednesday: 09:00 – 18:00
• Thursday: 09:00 – 18:00
• Friday: 09:00 – 18:00

Responsibilities

• Being digitally confident is essential. Use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver quality under pressure and provide five‑star service at all times.
• Support colleagues and contribute to a high‑performance culture that meets customer needs, no matter how hectic it gets.
• Adapt quickly and work where needed with pace, maintaining flexibility.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

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