Operations Assistant

We are supporting a Leading London Market Insurer seeking an Operations Assistant to support their Underwriting Function. This role sits as a key contact for Underwriters and other internal stakeholders to ensure timely and accurate processing of risks. This role sits as an excellent opportunity to develop in insurance underwriting.

Responsibilities

• Perform accurate and timely risk and aggregate data entry into key systems.
• Work confidently alongside Underwriting teams and build stakeholder relationships. Strengthen knowledge across multiple classes of business underwritten.
• Conduct quality control checks on risk and aggregate data to ensure completeness, accuracy and compliance with internal standards. Identify and resolve discrepancies and queries, escalating where appropriate.
• Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs (Service Level Agreements), investigate and resolve message failures, exceptions and queries.
• Provide Operational support to Underwriting teams, ensuring efficient processing of transactions.
• Assist the Operations Assistant Team Leaders to deliver good results by maintaining agreed SLAs and meeting team KPIs.
• Actively contribute to a continuous improvement culture and identifying opportunities to improve process efficiencies, accuracy and control.
• Be a key contact for Underwriters and other internal stakeholders to ensure timely and accurate processing of risks and resolution of queries.

Qualifications

• Strong knowledge of the Lloyd’s market processes and Syndicate Operations.
• Demonstrates practical knowledge of delegated authority and open market business and understands the operational and contractual differences.
• Familiarity with London Market Systems (e.g. PPL, Whitespace).
• Ability to manage own time well and work to meet numerous deadlines, both individually and alongside others.

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