Operations Administrator

About The Role

We are seeking an organised and proactive Office Administrator to support the smooth day to day running of the office. This is a varied position, with both stakeholder and client facing elements. The successful candidate will be confident dealing with clients, highly organised, and comfortable managing multiple administrative tasks in a busy office environment.

Responsibilities

Office Administration (Primary)

• Manage daily incoming and outgoing post, including sorting, distribution, and external mail handling – this is a key element of the role.
• Coordinate daily office operations to ensure an efficient and professional working environment.
• Maintain accurate records, filing systems and office documentation.
• Order and manage office supplies and liaise with the Group Operations Manager.

Client and Visitor Support

• Act as a professional and welcoming first point of contact for clients, visitors and callers.
• Handle client enquiries confidently and courteously, escalating where necessary.
• Support meeting arrangements, including room bookings and refreshments.

Coordination

• Provide administrative support to teams across the business if capacity allows.
• Cover colleagues’ duties during holidays and periods of absence, ensuring continuity of service.
• Support between offices, including occasional travel to other locations.
• Assist with ad-hoc projects and admin.

About You

Skills and Experience

Essential

• Previous experience in an office coordination or administrative role.
• Confident and professional manner when dealing with clients and external contacts, with excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise workload effectively.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Flexible approach to work, including holiday cover, willingness to travel occasionally to other office locations and adapting to varying responsibilities.
• Experience supporting multiple teams or offices.
• Knowledge of facilities or office management processes.

Desirable

• Experience supporting multiple teams or offices.
• Knowledge of facilities or office management processes.

Personal Attributes

• Reliable, adaptable and proactive.
• Approachable with a positive, can do attitude.
• Able to work independently as well as part of a team.
• Comfortable in a busy, client focused environment.

Working Hours

• Full time, Monday to Friday 9am to 5pm.
• Flexibility required to meet business needs and cover holidays.

Benefits of working with us as a Operations Administrator

• Scottish Widows Pension Scheme
• Bonus scheme
• 28 days annual leave (plus public holidays)
• Happy People / Perks at Work benefits portal
• Cycle to Work scheme
• Life Assurance
• 1/3 gym membership contribution
• Flu vaccinations

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.

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