Customer Service Representative

U-Drive are hiring! We have an exciting opportunity for a dynamic Customer Service Representative to join our committed team in Salisbury. This role requires a dedicated, hardworking individual who thrives in a fast‑paced, changing environment.

About the Role

Under the guidance of the Branch Manager, you will work a 45‑hour rota that includes Saturdays. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise. You will play a key role in ensuring outstanding customer service.

Role Responsibilities

• Generating quotes based on customer requirements and managing bookings
• Confirming vehicle bookings and customer needs through phone calls
• Administering Rental Hire Contracts
• Utilising internal systems for creating and processing vehicle bookings
• Verifying customer ID and making decisions based on insurance requirements
• Offering additional insurance products, upgraded vehicles, or add‑on sale items during the point of sale
• Checking vehicles in and out with customers, explaining terms of the hire
• Handling payments, processing refunds via credit cards, cash, and online payment methods
• Managing customer queries and complaints both over the phone and face‑to‑face
• Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
• Managing vehicle faults, damage or SMR (Service, Maintenance and Repair) to workshops
• Assisting with vehicle deliveries and collections when required
• Assisting with vehicle valeting when necessary

Qualifications

• Full clean UK driving licence
• Positive ‘Can do’ attitude
• Ability to thrive in a fast‑paced, changing environment
• Strong team player
• Commitment to providing excellent customer service
• Excellent telephone manner and communication skills
• Ability to work under pressure and meet deadlines
• Resilience in handling customer queries and complaints

Benefits

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• Competitive pension
• Employee discount across U‑Drive branches
• Employee Wellbeing Program, £30,708 – £30,708

#J-18808-Ljbffr…