Customer Service Advisor

Customer Service Advisor – Tonbridge Salary: £30,000

Our client, a reputable company who are a specialist in their field, is hiring a friendly and professional Customer Service Advisor to join their team in Tonbridge. This is a fantastic opportunity to be part of a dynamic environment where delivering exceptional customer experiences is at the heart of everything they do.

What you will be doing:

• Accurately processing customer orders received via phone, email, and online systems.
• Responding promptly to customer enquiries, complaints, and requests, ensuring service level agreements are met.
• Collaborating with warehouse and procurement teams to guarantee timely delivery and resolve shipping issues.
• Monitoring back-order reports and updating customers on potential delays.
• Pro-actively cross-selling and upselling products in line with promotions.
• Maintaining and updating customer records in the ERP system (Orderwise).
• Providing administrative support to sales teams, including preparing quotes and tracking orders.
• Recording complaints to support root cause analysis and improve service quality.
• Ensuring compliance with company policies, including data privacy standards.

What you will bring:

• Over two years’ experience in customer service, order processing, or administration, ideally within wholesale or distribution.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Calmness under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Attention to detail and a proactive approach.Knowledge of office supplies or stationery products is a plus.
• Experience with sales order systems and Microsoft Office tools.

Join a company that values customer satisfaction and offers a supportive team environment. If you are passionate about delivering great service and thrive in a busy setting, we would love to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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