Treatment Co‑ordinator
Treatment Co‑ordinator needs to be GDC registered.
Location
Bupa Dental Care Total Orthodontics, Sutton Coldfield7 Penns Lane, Sutton Coldfield, B72 1AY
Working Hours
Part‑Time – 20 Hours Per WeekWorking Pattern: Tuesday (8hrs), Wednesday (8hrs), Friday (4hrs)
What you’ll be doing
- Welcome and support patients throughout their treatment journey.
- Conduct patient consultations and explain treatment options clearly and confidently.
- Help patients understand treatment plans and financing options.
- Build strong patient relationships and deliver an outstanding experience.
- Work closely with clinicians and the practice team to ensure smooth patient journeys.
- Manage enquiries and support appointment conversion opportunities.
- Maintain accurate patient records and follow‑up communications.
What we’re looking for
- Previous dental, orthodontic or healthcare experience.
- Excellent communication and interpersonal skills.
- A confident and professional approach.
- Strong organisational and administrative abilities.
- A passion for customer service and patient care.
- The ability to build trust and rapport quickly.
- Experience in treatment co‑ordination or sales/customer engagement is advantageous but not essential.
Responsibilities
- Be the first point of contact for new private patients and existing patients expressing an interest in specialist treatments.
- Confidently discuss the treatment and fees involved.
- Deliver a high‑quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability.
- Be a champion of customer satisfaction and coach team members on best practice.
- Coordinate dentist appointments throughout the treatment plan.
- Establish and maintain productive working relationships with all members of the practice team.
- Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.
Skills and Experience
- Extensive clinical knowledge of treatments provided within a healthcare setting.
- Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements.
- Previous experience of delivering an outstanding service in a customer‑facing role.
- Proven strong stakeholder management skills with the ability to deal with a broad range of people.
- CQC/GDC registered, and knowledge of dental practice management systems is desirable.
Salary and Benefits
- A competitive starting salary with opportunities for increase through training and development.
- Fully funded CPD training, GDC registration, DBS and Professional Indemnity.
- Established progression and development.
- Contributory pension scheme.
- Modern surgeries and dental software systems.
- Access to a full training and development platform with a wide range of courses.
- Competitive staff benefits including discounts at many retailers, discounted gym membership, and day off for wedding.
- Access to a 24‑hour GP through phone.
- Early access to earned wages when needed.
- Earn up to £3,000 per referral in employee referral scheme.
- Uniform provided.
Diversity, Equity and Inclusion
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
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