Pickup Service Delivery Agent & Customer Care

DPD UK is seeking a reliable Pickup Service Delivery Agent in Stoke-on-Trent to ensure right-first-time resolutions for customers. You will handle inquiries, resolve issues, and support a network of pickup shops and depots with outbound and inbound calls.

The role requires proven administrative and customer service experience, plus strong communication, problem-solving, and the ability to stay calm under pressure. A proactive, flexible mindset and a commitment to excellent service are essential.

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