IT Support Assistant

Salary: £32,000 – 32,000 per year

Requirements

• Strong interest in IT, systems, and digital tools
• Practical and logical approach to problem solving
• Helpful, patient, and confident working with people
• Good communication skills
• Organised and able to keep simple records up to date
• Willing to learn and ask sensible questions
• Proactive and able to follow tasks through
• Good attention to detail
• A qualification in IT, computing, digital technology, or a related subject would be helpful but is not essential
• Previous IT support or customer support experience would be useful but is not essential
• Good working knowledge of Microsoft Office / Microsoft 365 is desirable
• An interest in AI, digital tools, or process improvement would be beneficial

Responsibilities

• Provide basic first‑line support for common IT queries
• Help with laptops, screens, printers, phones, software access, and general user issues
• Support colleagues with everyday systems such as Microsoft 365, Outlook, Teams, and SharePoint
• Help keep a record of IT equipment, including laptops, screens, phones, and other devices
• Support basic new starter and leaver IT arrangements
• Assist with checking equipment is working, available, and set up correctly
• Help create simple user guides or checklists where these would be useful
• Support IT, ERP, and digital improvement projects across the business
• Help identify simple ways to improve how systems and tools are used
• Assist with documenting processes and keeping guidance clear and practical
• Support colleagues to use digital tools more confidently
• Help the business explore practical and safe uses of AI and other digital tools

Technologies

• AI
• ERP
• Support
• Microsoft 365
• SharePoint
• Office 365

More

We are supporting a well‑established client with a newly created opportunity for an IT & Support Assistant to join the business. This is a part‑time permanent role of around 20‑25 hours a week, with flexible hours to suit the right person. The role reports into the Finance Director and offers a hands‑on opportunity to support day‑to‑day IT needs, contribute to digital improvement projects, and grow with the role as the business need develops. We also offer a benefits package, ongoing support, and development.

last updated 28 week of 2026

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