Dispatch Support Assistant – Secondment

Dispatch Support Assistant – Band 3 (18 month secondment)

Base: Crawley EOC

Salary: £25,760 – £27,476 per annum (NHS Agenda for Change Plus Unsocial hours enhancements). Starting salary is at the bottom of the band, with progression potential based on experience.

We are looking for motivated and organised individuals to join our Emergency Operations Centre (EOC) as a Dispatch Support Assistant. You will support the Dispatch Team in ensuring emergency resources are coordinated safely and effectively across the South East.

Responsibilities

• Support booking on and off operational crews within the Computer Aided Dispatch (CAD) system.
• Maintain accurate resource availability and out-of-service information.
• Communicate with frontline staff, voluntary responders and partner agencies via telephone and radio.
• Allocate resources to specific incidents when directed by a Resource Dispatcher.
• Escalate welfare, staffing or resource concerns appropriately.
• Maintain accurate records across a range of operational systems.
• Collaborate with colleagues across the Emergency Operations Centre to support safe and effective patient care.

Benefits

• Option to join NHS pension scheme.
• Minimum 27 days’ holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Wellbeing hub.
• Access to NHS discounts providing money‑saving deals for NHS employees.

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