Customer Services Associate

Main Duties and Responsibilities

• To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
• To advise customers on daily basis of any service related issues (Customs detentions, eta flights/trucks).
• Working with customers on daily basis with the aim of developing an excellent working relationship.
• Analysis of repetitive operational problems and development of possible service solutions.
• Advise customer latest booking times and documentation required.
• Booking shipment with use of marken booking system.
• Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
• Supplying customers with Marken Service information.
• Potential customer information to be given to the Sales

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken. The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives. Extensive contact with local and regional Aviation and other relevant operational locations. Extensive contact with Operations/Logistics divisions Marken London.
• Customer Interaction: Participate in scheduled meetings to discuss services performance and concerns. Form working relationships and other an understanding of other department within the customer’s organization.
• Knowledge, Skills, and experience: Complete and thorough understanding of Aviation/Airline Networks Excellent communication skills with the ability to influence others. Excellent problem solving and prioritization skills essential.
• To always adhere to all company Policies.
• To undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
• Flexibility in working hours required. Weekend coverage required in Customer Services

Employee Type

Permanent

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