Assistant Manager – Stoke-on-Trent

We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same “perfect and serve” philosophy since our family business began in 1986.

Responsibilities

• Lead, inspire and coach Shift Managers and crew to ensure the restaurant delivers profitability, optimises sales opportunities and provides an excellent level of customer service.
• Work hands‑on on the line and in the dining area, supporting the General Manager in delivering perfect burgers & fries and store results.
• Create an awesome working environment where people are happy to come to work and have fun while leading with our values – Competitive, Enthusiastic, Family, Get It Done and Integrity.
• Ensure every customer is delighted with their order and the Five Guys experience, dealing with complaints promptly in an open and honest way.
• Ensure each shift runs smoothly, using our values as part of shift management and thinking about long‑term plans.
• Have full ownership of your P&L, driving sales while controlling costs.
• Spot potential and develop your team to maintain a strong talent pipeline.

Qualifications

• At least 1‑2 years of management experience in a high‑volume hospitality or QSR environment.
• Track record of driving customer satisfaction scores, increasing engagement, and delivering excellent Mystery Shopper results and positive reviews.
• Experience with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
• Proven leadership skills: leading, coaching, motivating a team, developing people and identifying future talent.
• Solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5‑star hygiene ratings.

Benefits

• An achievable bonus scheme worth up to 15% of annual salary.
• Additional Secret Shopper bonus worth up to £2,000.
• High Performer Awards and Bonuses.
• Long‑term service rewards: Love2Shop voucher – 5years £500, 10years £1,000.
• 33 days paid holiday.
• Paid breaks.
• Free burgers, fries and shakes while on shift.
• Life assurance.
• Access to the financial wellbeing app Stream.
• Flexibility: available to work a variety of shifts, including evenings, weekends and holidays.

Career Path

If you are ambitious, we can provide you with support and the right tools to build a career with us. Your next step could be Deputy General Manager, General Manager, Area Trainer, District Manager or a role in the Support Office.

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