Repairs Scheduler / Planner in London

Job Description

REPAIRS SCHEDULER/ PLANNER ROLE

SE London

Hybrid Working – 1 day a week from home

Exciting opportunity to join a large Property Services Contractor.

Key purpose: To provide a responsive service to customers, raise work orders and respond to queries, as well as dealing with daily contract administration.

Key Responsibilities

• Managing operatives diaries
• Liaising with tenants and operatives to arrange repairs
• Planning repairs works for pre‑ and post‑inspection, reactive, voids and emergency repairs
• Prioritising emergency works
• Booking appointments and allocating works to the available operatives, and following works from start through to completion
• Effectively communicating any concerns about work quality and ensuring operatives have the right material to complete their work
• Ensuring all relevant data is updated on a timely basis
• Accurate filing of contract paperwork and ongoing maintenance of files, including time sheets and completion sheets from subcontractors
• Establishing customer needs and providing a service in relation to repairs to properties – taking repair requests from tenants, diagnosing repairs to include trade and duration, and booking appointments
• Working with colleagues, operatives, subcontractors and other suppliers to ensure targets are met and an excellent service is delivered
• Using and updating IT and other systems, inputting and extracting information and ensuring protocol is followed
• Ensuring requirements of Health and Safety legislation are followed and undertaking Health and Safety training as required

Key Skills and Experience

• Experience of working in a customer service environment
• Experience in a housing environment
• Experience in a repairs & maintenance environment
• Makes decisions based on set standards and procedures
• Maintains a high level of performance consistently
• Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control
• Resilient in difficult or stressful situations
• Able to empathise with customers
• Able to produce clear and concise correspondence
• Accurate IT skills (Microsoft Word)

35 hour week.

If you have the relevant experience and are available straight away please apply with your most recent CV.

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