Introduction
Become an apprentice in our store and you’ll have everything you need to truly realise your potential — with experience in a full‑time role and the support of a global brand, all whilst earning a real wage. Giving customers top‑notch advice.
About the Employer
Specsavers is a truly talented organisation and the world’s largest privately‑owned optical group. We have over 1,845 stores across more than 10 countries, with over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family‑run business, continuing to grow and proud of it.
What You’ll Do
- Giving customers top‑notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Answering telephone calls efficiently
- Informing customers when their hearing aids or glasses are ready or delayed as appropriate
Training Outcome
At the end of the apprenticeship you will be a fully‑fledged Level2 Customer Service Practitioner with a range of career options ahead, including roles in Specsavers call centres, reception, and meet and greet positions.
Skills Required
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Qualifications
- Desired – GCSE – Maths – 9-3 (A*‑D)
Course Information
Course: Customer service practitioner (level2)Level: 2Route: Sales, marketing and procurementApprenticeship Level: Intermediate
Working Arrangements
Working week: Days and shifts to be confirmed — full‑time, including weekend work.Expected duration: 1 yearTraining provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED
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