Operations Associate

About the role

The Service team is central to the business, acting as the main point of communication with clients and ensuring regulatory compliance and accuracy. The role is part of the Service Progression Pathway, offering professional growth in financial services.

Key responsibilities

• Process all team administrative functions accurately and efficiently.
• Ensure team processes are reliable and effective.
• Take ownership of team results.
• Communicate effectively with team, department and wider business.
• Resolve any issues presented.
• Participate in wider department projects when opportunities arise.

Employment details

Monday to Friday, shifts between 8am – 6pm. 37.5 hours per week.

Essential qualifications

• Excellent organisational skills.
• Proactive and eager to learn new skills.
• Ability to collaborate to achieve results.
• Motivation to achieve high standards.
• Drive to deliver quality client service.
• Exceptional attention to detail.
• Excellent communication skills.
• Taking pride in your work.

Desirable qualifications

• Customer service experience.
• Administration experience.

Benefits

• Discretionary annual bonus and annual pay review.
• 25 days holiday plus bank holidays and an additional 1-day Christmas closure.
• Option to purchase an additional 5 days holiday.
• Flexible working options, including hybrid working.
• Enhanced parental leave.
• Pension scheme up to 11% employer contribution.
• Income protection and life insurance (4× salary core level of cover).
• Private medical insurance.
• Health care cash plans – optical, dental and outpatient care.
• Health screening programme.
• Help@hand – confidential support including mental health counselling and remote GP.
• Wellhub – unlimited access to fitness providers and wellness coach sessions.
• Travel to work schemes with bike storage and shower facilities.
• Inhouse barista and deli providing subsidised coffee and sandwiches.
• Two paid volunteering days per year (available to select during the annual benefits window in November).

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