Enquiry and Referral Coordinator

Enquiry and Referral Coordinator – Full time (37 hours). Fixed term until 31.12.26. Salary: NCC Band 5 £28,598 – £31,022. An exciting opportunity to join the Safeguarding Enquiry and Referral Coordinator Team at Eddie Ferguson House, Blyth.

Key Responsibilities

• Attend daily Police Notification Meetings and complete all associated follow‑up actions, including emails, adding contacts, and recording MASH Police Triage notes on Azeus.
• Manage safeguarding referrals within the central safeguarding referrals inbox.
• Process open safeguarding referrals, ensuring contacts are recorded on Azeus, referrers are notified, and referrals are forwarded to locality teams.
• Handle inappropriate referrals by recording contacts on Azeus, notifying referrers and relevant teams (where allocated), and updating systems such as the Falls spreadsheet where required.
• Process inappropriate referrals for prevention services by referring to LAH via Azeus and notifying referrers accordingly.
• Appropriately signpost referrals to partner agencies, including Children’s Services, CNTW, and Harbour, in line with safeguarding team guidance.
• Monitor and respond to inbox queries from referrers requesting safeguarding outcomes, providing timely responses via phone or email.
• Undertake follow‑up communication with referrers to gather additional information to support safeguarding decision‑making.
• Respond to probation service requests in a timely and professional manner.
• Carry out research for multi‑agency processes, including MARAC, MATAC, and MAPPA.
• Complete Police and Adult Safeguarding (PAS) checks as required.
• Provide coordination support, including Safeguarding Adult Reviews (SARs), and deliver ad hoc administrative support to the safeguarding team.
• Demonstrate strong interpersonal and communication skills and enthusiasm for ensuring the Northumberland County Council values of residents first, excellence and quality, and community safety are upheld.

Qualifications

• Good general education demonstrating numeracy and literacy.
• NVQ Level 3 or equivalent in an admin/business related discipline or equivalent experience.

Benefits

• 26 days annual leave plus public/bank holidays, rising to 31 days after five years of service (pro rata for part‑time employees).
• Automatic enrolment into the Local Government Pension Scheme.
• Flexi scheme (if applicable) – up to two days flexible leave available per month (pro rata for part‑time employees).

Equal Opportunities and Accessibility

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.

For further details or informal visits, contact Judith Downey, Team Manager, 07976204056, or email Judith.Downey@northumberland.gov.uk.

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