Customer Service Representative

Our Customer Service Representatives are the essential first point of contact for customer quote requests. They handle pricing enquiries, respond to Requests for Quotes, and work closely with sales colleagues to ensure timely, accurate responses.

Responsibilities

• Handle incoming pricing and quotation requests quickly and accurately, ensuring a high level of service and responsiveness.
• Respond to customer inquiries via phone and email, building rapport through friendly, professional communication.
• Work closely with sales and operations teams to deliver well‑informed, customer‑focused quotes.
• Spot potential for additional services by asking thoughtful, customer‑focused questions during conversations.
• Proactively follow up on outstanding RFQs and requests to keep opportunities moving.
• Ensure customer needs are fully understood and addressed by asking clarifying questions when necessary.

Qualifications

• Relevant technical knowledge; sales experience is an advantage.
• Ability to explain technical concepts to both specialist and non‑specialist audiences.
• Strong knowledge of the quotation process (can be developed on the job).
• Preferred background in engineering, science, business, or equivalent experience.
• Proficient in MS Office (Teams, Outlook, Excel, Word, etc.).
• Familiarity with CRM systems is an advantage.
• Strong communication skills and the ability to build positive customer relationships.
• Attention to detail, financial awareness, and effective time management.
• Working knowledge of our products and services, or willingness to learn.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our vision. All suitably qualified candidates will receive consideration for employment on the basis of objective work‑related criteria and without regard to age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity, or any other characteristic in accordance with applicable laws.

#J-18808-Ljbffr…