Future Roles: Customer Information Host – 2296
Application Deadline: 17 July 2026
Department: Customer Service
Employment Type: Permanent – Full Time
Location: Liverpool Street
Reporting To: Peter Halsey
Compensation: £29,771 / year
Description
We are currently forward planning for future roles that may become available as a Customer Service Host based at Liverpool Street Station. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.
Positions may be available as Static or Relief roles, on either a full‑time or part‑time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.
Please note that we are unable to accept your application if you do not meet the following criteria:
- You will be working an average of 35 hours (FTE) per week. This role is shift‑based and includes early starts, late finishes, weekends, and bank holiday working.
- Earliest start time is 07:00 and latest finish time 23:00.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age.
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment.
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Based in the UK’s busiest station, this role operates in a fast‑paced environment with high footfall, a busy sound environment, and steady activity throughout the day.
As a Customer Service Host, you will provide an outstanding service across all areas of the station, ensuring that passengers have a seamless and safe travel experience. Full training and uniform provided.
Key Responsibilities
- Assisting customers with information for our train services and other routes of onward travel to multiple destination on our network and across London
- Reporting any faults and issues promptly
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing materials and useful information
- Work to fully meet the requirements of passengers, including during times of disruption, when there are service issues or emergencies
- Provide passenger assistance to our passengers, meeting and greeting and dealing with onward travel arrangement to ensure everyone has the support required to meet their individual needs as a passenger
- Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.
Skills, Knowledge & Expertise
- Have a friendly, approachable demeanour with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can‑do” attitude and enjoy working as part of a team
- Take pride in providing top‑notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
- Knowledge of ticket types would be beneficial.
Job Benefits
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 17th July 2026.
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