Customer Promotions & Retentions Advisor

Responsibilities

• Call newly onboarded customers to ensure a correct set‑up and to identify opportunities for added value, such as tech support, upgraded routers, priority installs, and energy deals.
• Step in when a customer wants to cancel and turn the conversation around.
• Manage customers during relocation, handling contract changes, fee recalculations, and maintaining service continuity.
• Own your performance numbers and targets.

Qualifications

• Experienced in telesales, retention, or customer promotions within telecoms, broadband, utilities, insurance, or similar subscription‑based services.
• Proven track record of upselling or cross‑selling over the phone.
• Experience in saving accounts that were close to closing.
• Comfortable working with a CRM system and hitting KPIs under real‑time pressure.
• Already good at building rapport quickly and turning a “no thanks” into a sale or a saved contract.
• No training required; we look for talent that has been successful in telesales from the outset.

Compensation

Competitive base salary with uncapped commission—there is no ceiling on what good work earns you.

Onboarding focuses on our systems and products, building on your existing skills, with real progression across a fast‑growing group of brands.

Benefits

• 50% off broadband after successful completion of the probation period; fully free after two years of service.
• 25 days of holiday, increasing to a maximum of 30 days based on length of service, plus bank holidays and a day off for your birthday.
• Salary sacrifice pension scheme.
• Local company discounts.
• Buy‑and‑sell holiday scheme.
• Complementary fresh fruit and breakfast bar.
• Friday fridge.
• £500 refer‑a‑friend reward.
• £250 bright‑ideas scheme.
• Company events such as summer and Christmas parties and sports day.

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