About the Role
We are looking for a dedicated administrative professional to work from Heanor and collaborate with the Housing team. The role primarily supports the Tenancy Enforcement and Communities teams, but may also assist other parts of the business as needed.
Responsibilities
- Provide comprehensive administrative support to the Housing Management and Tenancy Enforcement teams.
- Deliver high‑quality customer service by advising internal and external customers via phone and email.
- Update and manage IT systems and tenancy records.
- Log and investigate customer complaints and related matters.
- Coordinate with internal departments to maintain efficient service delivery and accurate records.
- Maintain confidentiality and adhere to safeguarding and data protection policies.
Qualifications
Strong background in administration and excellent customer‑service skills are essential. Candidates should bring a ‘can‑do’ approach, work effectively under pressure, and perform well both independently and as part of a team. Empathy for customers and a proactive problem‑solving attitude are key. An enhanced DBS check is mandatory for this position.
Benefits
- Competitive salary with annual review.
- Pension with matched contributions up to 7%.
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave.
- Cashback plan for healthcare costs – up to £500 savings per year.
- Bonus scheme for all colleagues at 2%.
- Training and development opportunities.
- Extra perks including discounts at shops, cinemas and other offers.
Equal Opportunity
We provide a guaranteed interview to candidates who are disabled, neurodiverse or have served in the Armed Forces, provided they meet the essential criteria for the role.
Commitment to Safe Recruitment
All applicants will undergo an enhanced DBS check as part of our safer recruitment process.
Trauma‑Informed Practice
We are committed to creating safe and supportive environments for individuals who have experienced trauma, recognising signs and symptoms, practising empathy and respect, and supporting autonomy and empowerment.
Safeguarding
Safeguarding is everyone’s responsibility. We maintain robust safeguarding policies and procedures to protect children, young people, and adults at risk.
Work Flexibility
We discuss the possibility of reduced hours, flexible start and finish times or compressed hours as part of our flexible working arrangements.
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