Community Steward

As a Community Steward, you’ll respond to public enquiries, carry out inspections, and assess highway defects whilst engaging professionally with customers and stakeholders.

Responsibilities

• Carry out site visits and inspections in response to public enquiries and service requests from the Network Intelligence Operations Centre
• Categorise and log defects onto the Works Management System and update customers on progress
• Attend emergency incidents as the first point of contact to assess and respond to situations on the network
• Identify and control key risks and hazards on site, complete minor repairs and issue instructions for follow-up works
• Participate in out-of-hours or winter service rotas, which may include winter salting treatment

Qualifications

• Experience in highways maintenance, roadworks, or responding to emergencies and incidents
• Hold qualifications such as NRSWA, SSSTS, SMSTS, or similar
• Comfortable using IT systems and can communicate clearly with colleagues, contractors, and members of the public
• Enjoy helping people and can remain calm, professional, and understanding in a variety of situations
• Hold a full driving licence

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