Customer Service Centre Planners

Position

Installations Planner – Full‑time (35 hours per week, Monday to Friday). Hybrid office‑based role with a minimum of three days in the office each week.

Benefits

• Competitive salary (£25,235.31 per annum)
• Hybrid working flexibility
• Generous holiday allowance: 23 days plus bank holidays
• Free refreshments: complimentary on‑tap soft drinks and premium hot drinks
• Core benefits package: life assurance, holiday trading options, retail discounts, Employee Assistance Programme with 24/7 GP access and wellbeing services, and a “Celebration Day” off each year you work for us
• Annual Flex Pot to purchase personalised benefits such as extra life assurance, private medical, gym plan, increased pension contributions, dental or travel insurance (you can choose what suits you)

Typical Day

The heart of our planning operation: act as the first point of contact for Innserve’s technicians, team managers and customers, organising daily activities such as maintenance or installation visits, speaking with customers to ensure readiness for technician visits, and managing time‑scales to meet expected completion dates.

Responsibilities

• First point of contact for technicians, managers and customers.
• Plan and organise daily technician schedules.
• Communicate with customers to confirm readiness for visits.
• Maintain accurate records in CRM systems.
• Manage time‑scales and ensure work is completed by the expected dates.

Qualifications & Experience

• Confident communication skills (phone, email, in‑person and webchat) and ability to build effective business relationships with stakeholders.
• Experience in administration, CRM systems, MS Office (including Excel), customer service, call centre or contact centre.
• Flexibility to support colleagues and adapt to changing priorities to achieve team goals.
• Strong attention to detail, organisational skills, self‑motivation and ability to work independently with a structured approach.
• Desire to be a strong team player focused on success and excellence.
• Licence trade/brewery/beer dispense/drinks dispense knowledge useful but not essential.

Full time hours (35 per week) Monday to Friday.

#J-18808-Ljbffr…