Job Overview
We’re looking for a motivated and organised individual to join our Emergency Operations Centre (EOC) as a Dispatch Support Assistant (Band 3). Working alongside Dispatch Teams, you will support the coordination of emergency resources across the South East, ensuring safe and effective care.
Location & Remuneration
Base: Crawley EOC
Hours: Full‑time / Part‑time
Salary: £25,760 – £27,476 per annum (NHS Agenda for Change + Unsocial hours enhancements)
Key Responsibilities
- Supporting booking on and off operational crews within the Computer‑Aided Dispatch (CAD) system.
- Maintaining accurate resource availability and out‑of‑service information.
- Communicating with frontline staff, voluntary responders and partner agencies via telephone and radio.
- Allocating resources to specific incidents when directed by a Resource Dispatcher.
- Escalating welfare, staffing or resource concerns appropriately.
- Maintaining accurate records across a range of operational systems.
- Working collaboratively with colleagues across the Emergency Operations Centre to support safe and effective patient care.
Benefits & Development
- Option to join NHS pension scheme.
- Minimum 27 days holiday per year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award‑winning wellbeing hub.
- Access to NHS discounts for employees.
Additional Information
Applicants new to NHS will be placed at the bottom of the band unless relevant NHS or equivalent experience is demonstrated.
All positions are subject to a DBS check (basic, standard or enhanced depending on the role).
Patients‑facing positions require SARS‑CoV‑2 vaccination unless medically exempt.
We are an inclusive employer committed to equality of opportunity for all staff. We encourage applications from Black, Asian, Minority Ethnic, disabled and other under‑represented groups. We make reasonable adjustments to ensure fair and equitable selection processes.
If you are a current SECAmb employee, promotion to this post applies the new terms and conditions. Unsocial hours are paid under Section 2 of Agenda for Change and claimed via the monthly timesheet.
For further details about Section 2, refer to the Agenda for Change handbook and our dedicated Section 2 page.
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