Overview
Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits. This is a 12 month fixed term contract for the East Midlands region, based at the head office in Nottingham.
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are looking for passionate individuals who want to make a real contribution and help provide affordable homes to our communities. Avant Homes employ local people across developments and regional offices. If you want to be part of something special, consider building your career with us today.
Note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Role
Customer Liaison Assistant
Are you organized, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If yes, this role may be for you.
This is an exciting role for a customer service driven individual who will be responsible for daily liaison with customers over the phone, answering queries, troubleshooting and offering solutions, while delivering the high standard of service our clients expect.
Responsibilities
- Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto the ERP system COINS.
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to the Head of Customer Service.
- Liaising between Site Management teams, Customer Care Technicians and external subcontractors to ensure remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company’s Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
Qualifications & Skills
- Strong administration skills with knowledge and application of Microsoft Office, including Word and Excel.
- Ability to think logically, a creative ‘can do’ approach to troubleshooting, and the ability to work well under pressure.
- Highly organized with the ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaints environment with a focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and literacy skills.
Benefits
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private healthcare
- Company pension
- Life assurance
- Other benefits including Avant discount platform
- Benefits are subject to terms and conditions for fixed term contract employees
How to apply
Please note: this advert does not disclose additional application steps beyond this job description. (No additional application process information included in the source content.)
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