AI-Driven Customer Analyst – Frontline Support

Company: PVH (Tommy Hilfiger/Calvin Klein)
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Job Description:

Sona is hiring a Customer Analyst to be the frontline for our customers, helping them succeed with the product and the team behind it. You will join the newly formed Customer Engineering team, handling troubleshooting, configuration, and clear guidance across email and live chat.

You’ll translate customer feedback into product insights, contribute to self-service resources, and work in a hybrid London setup with a supportive, fast-growing culture.

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Posted: July 13th, 2026