Customer Support Assistant
Mount Hall Care Home, Flash Lane, Bollington, Macclesfield SK10 5AQ
Job Description
Salary: £27,590 – £35,163
Permanent 37.5 hours per week
We make health happen. Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.
As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front‑of‑house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working. This role ensures smooth day‑to‑day operations, excellent customer service, and effective support to the Home Manager and wider team.
Key Skills / Qualifications Needed For This Role
- Experience in providing excellent customer service in a receptionist or administrative role.
- Experience of payroll administration and processing employee related information.
- Experience of administrative procedures and processes.
- Proven experience of Microsoft Office applications (Word, Excel and Outlook).
- Ability to build and maintain relationships.
- Strong interpersonal skills and ability to communicate with people of all levels both internally and externally, by telephone and in writing.
- Attention to detail.
- Flexibility and proven ability to work on own initiative.
- Dedicated, efficient and can manage a varied workload whilst working to tight deadlines.
- Strong communication skills with excellent telephone manner, always remaining courteous.
- Ability to manage own time, prioritising and organising work appropriately.
- This role may require weekend working.
Benefits
- My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support.
- Annual allowance to redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
- Wagestream – Early access to up to 40% of your earned wages within minutes.
- 28 days holiday.
- Sick pay scheme to frontline teams, as an addition to statutory sick pay, to help provide reassurance and financial support during longer absences.
- Long service rewards: for every milestone at Bupa we will reward you with ecards, extra holidays and money.
- Free meal on every shift.
- Interest‑free annual travel loan to enable the purchase of public transport annual season tickets.
- Bupa pension plans – find out more on our career site.
- Parental leave – we have schemes for adoption, birth parents and co‑parents – find out more on our career site.
- Menopause Plan – specifically designed to empower women to seek advice, choose their treatment and take control of their health.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK.
Time Type
Full time
Job Area
Care Home – Facilities & Home Support
Locations
Mount Hall
Recruitment Information
Please note, this role is not at or above RQF Level 3 and is not included under the UK’s Points Based Immigration System for sponsorship by an employer.
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