Customer Analyst — AI-Driven Frontline Platform

Company: Sona
Apply for the Customer Analyst — AI-Driven Frontline Platform
Location: London
Job Description:

Sona is hiring a Customer Analyst to be the frontline for our customers, resolving issues and ensuring confidence in the product and team. You’ll join the Customer Engineering team, bridging technical support with customer-facing configuration in a dynamic, AI-driven environment.

As part of a fast-growing company, you’ll troubleshoot, document, and improve resources while feeding feedback to Product. Hybrid London-based role with competitive benefits.

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Posted: July 13th, 2026