Recruiting tomorrow’s Army today. Be the best to support the best.
Do you enjoy helping people, answering questions and making a real difference from day one? Join our team as a Customer Service Advisor and play a vital role in supporting candidates on their journey to joining the British Army. Every interaction you have will help guide individuals through the recruitment process and provide them with the information and support they need to take their next step.
This is a full-time, permanent position, working 37.5 hours per week, based onsite at our office in Upavon, Wiltshire.
A Shift Pattern That Works for Everyone
Our team operates a rotating shift pattern across the following hours:
- 8:30am – 4:30pm
- 9:30am – 5:30pm
- 11:00am – 7:00pm
Being office-based means you’ll benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative team environment.
What you’ll be doing
- Answering inbound calls from individuals interested in joining the British Army
- Responding to candidate enquiries via online webchat
- Updating and maintaining accurate records on our internal systems
- Providing clear information about the recruitment process and next steps
- Escalating issues or queries when appropriate
- Supporting colleagues and contributing to a positive team environment
What we’re looking for
Essential
- Previous customer service experience, face‑to‑face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- A patient, empathetic and professional approach
Desirable
- Familiarity with army careers, would be an advantage
What’s in it for you?
- Salary of £25,155
- 23 days’ holiday, rising to 27, plus the option to buy additional leave
- A paid volunteering day each year for a charity or cause of your choice
- Pension, life assurance, cycle to work scheme, and enhanced family leave
- Flexible voluntary benefits covering wellbeing, retail, travel and technology
- Access to employee network groups that champion inclusion and belonging
- A large, friendly onsite team with excellent training and progression opportunities
- Free secure onsite parking, plus canteen and shop facilities
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
#J-18808-Ljbffr…