Administration Assistant

Internal vacancy for staff of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust (inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service)
• Staffordshire and Stoke-on-Trent Integrated Care Board

This role is only open to internal employees of the above organisations.

Responsibilities

• Welcoming patients and visitors to the Heart & Lung Department
• Ensuring all cardiac investigations are logged and booked in accordance with National Targets
• Logging and booking diagnostic tests
• Managing diagnostic waits in line with National Targets and the Patient Access Policy
• Handling reception duties: greeting, booking patients and managing phone calls
• Responding to enquiries, completing outcomes and managing telephone communications
• Multi‑tasking across ever‑changing priorities while maintaining a cheerful, flexible approach
• Working as part of an existing administrative and management team

Qualifications

• Good general education, including GCSE English and Maths
• Administrative or clerical background, preferably with receptionist experience
• Excellent written and verbal communication skills
• Strong organisational and prioritisation abilities
• Ability to work independently and as part of a team under pressure
• Competent computer skills and high level of computer literacy
• Confidentiality and sensitivity in handling situations
• Knowledge of patient administration systems and related processes
• Familiarity with hospital EPR systems (RTT & pathways) and inpatient/outpatient waiting lists
• Previous experience working in a health‑care environment

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