Property Management Apprentice

Job Details

Annual salary: £14,650 (FTE); Fixed-term contract – 18 months; Full-time (35 hours per week); Liverpool city centre office base.

Responsibilities

• Managing communications through CRM systems.
• Supporting property administration.
• Coordinating repairs and maintenance.
• Maintaining key and fob records.
• Processing invoices and purchase orders.
• Managing documentation and records.
• Handling post and ensuring effective use of internal systems.
• Supporting the team to deliver high levels of customer satisfaction.

Qualifications

• Hungry to develop in the industry with a flair for customer excellence.
• Good IT skills and willingness to learn speciality housing management systems.
• Team player with a drive to be a top performer.
• A lateral and innovative thinker, a problem-solver, ready to get involved.
• Self‑disciplined, excellent time‑management skills, and flexible to achieve results.
• Good interpersonal skills and ability to deal with people from diverse backgrounds.
• Self‑confident, decisive, resilient and able to thrive under pressure in a fast‑moving environment.
• Ability to embody the group’s values.

Benefits

• A range of flexible working options.
• 27 days paid annual leave (rising to 32 days after five years) plus 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• Wide variety of learning and development opportunities.
• Interest‑free loans for computer equipment and travel season tickets.
• Monthly staff lottery scheme.

EEO Statement

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.

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