Senior Store Assistant (Keyholder) – Bromsgrove
30 hours per week. We are looking for local candidates who can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
What you’ll do
You’ll be the friendly face of Toolstation, helping customers find what they need. In addition, you’ll be hands‑on with deliveries, warehouse tasks, and stocking shelves. The role can be hot in summer and chilly in winter, but it’s about doing a good job and providing great customer service.
This position supports colleagues to deliver a great customer experience. While retail experience is not essential, you should have some experience as a key holder or supervising team members.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service by chatting with customers and staying efficient during busy times.
- Ask the right questions to help customers find everything they need for their projects.
- Be proactive in selling the benefits of Toolstation Club and Trade Accounts, and signing customers up.
- Keyholder responsibilities: open and close the store, assign daily tasks to the team, and provide short‑term supervisory cover when needed.
What you’ll bring
- A friendly personality that helps maintain high store standards and creates a welcoming workplace.
- Reliability: be there when we need you; flexibility, commitment and support for customers and team are key.
- Accountability: you’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: bring energy, enthusiasm, and let your personality shine.
What you’ll get
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20 % discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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